Time-out or Cool-Off periods

bwin customers can take a break from gaming at any time. These breaks can go from a day, 1 week, 1 month or any other period up to 6 weeks. Once the time-out/cool-off period expires, the account will reopen automatically.

When you have chosen a break period, you can request it to be reduced to 72h by contacting Customer Support. For example, if you selected a break period of 30 days and decide to reactivate your account after 20 days, upon requesting the reduction, your account will be available again within 72 hours from the time of your request.

Self-exclusion

Self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of self- exclusion; the customer must not attempt to re-open their account nor try to open new accounts.

Self-exclusion periods have a minimum duration of 6 months. The maximum length of the self-exclusion can be indefinite.

Please note that during a time-out/cool-off or self-exclusion period, customers will not be able to deposit funds or play. Also, they will be excluded from targeted commercial communication.

To set up a time-out/cool-off period or to self-exclude, please click here.

Parental control software like Cybersitter and NetNanny can also be used to block access to gambling sites.

This page was last reviewed and updated: December 2024